Welcome to Win Leaf Tea!
The terms and conditions as set out herein (“Terms”) constitute, which manages and operates the Win Leaf Tea Platform (defined below) and any natural or legal person who accesses and/or uses Win Leaf Tea Platform in any manner (“you” or “your”) or uses any current or future service or functionality or offer made available on Win Leaf Tea Platform (“Service”), as updated from time to time.
Win Leaf Tea brand owned & managed by Emjee Enterprises, By using the Win Leaf Tea Platform, you expressly agree to be bound by the Terms. So please read these carefully before continuing to use the Win Leaf Tea Platform. If you do not agree with any of these terms, please do not use this Win Leaf Tea Platform. If you have any questions about these Terms, please contact us at customercare@winleafteas.com or call us at +91 98846 38787 (9:30 AM to 7:30 PM, 365 days). Please note that your access to the Services, other platforms or utilisation of Products (defined below), offers or promotions in relation to the Products as may be provided by Us or its affiliates, may be governed by other terms and conditions, policies or guidelines (“Additional Terms”) along with these Terms. If these Terms are inconsistent with any Additional Terms, the Additional Terms will control to the extent of such inconsistency with respect to the applicable Service or utilisation of the Product. These Terms govern your use of the Win Leaf Tea Platform and transaction or dealings thereon.
General
The terms and conditions for usage of the Win Leaf Tea Platform as set out herein (“Terms of Use”) specifically govern your access and use of the Win Leaf Tea Platform,which provides a forum for you to inter alia enable you to discover, select and buy Products listed on Win Leaf Tea Platform at the indicated price at any time, from the serviceable locations serviceable by Win Leaf Tea.
Please note that we may from time to time change the Terms of Use that govern your use of the Win Leaf Tea Platform. Every time you wish to use our Win Leaf Tea Platform, please check these Terms of Use to ensure you understand the terms and conditions that apply at that time. Further, please note that our reserves its right to either change the format and the content of the Win Leaf Tea Platform or it may suspend the operation of the Win Leaf Tea Platform for support or maintenance work, in order to update the content or for any other reason, at any time.
Registration Of Your Account
In order to use the Win Leaf Tea Platform and/or avail the Services, you will have to register on the Platform. Registration is a one-time process. You will be eligible to further access and avail the Services only upon receipt of a confirmation e-mail from us after filling in the necessary forms and after providing the necessary details as may be required by us at the time of your registration.
You are solely authorized to operate the account created by you. Consequently, it is your responsibility to maintain the confidentiality of the log in credentials of your account on the Win Leaf Tea Platform and for restricting access to your computer/mobile/other similar devices to prevent unauthorized access to your account. You shall remain solely liable for all the actions undertaken through your account. It is your responsibility to maintain confidentiality of your email accounts/mobile SMSs where we may send log in PIN/password. It is recommended to change your PIN/passwords frequently.
Disclaimer of Warranties, Inaccuracies or Errors
We will try to ensure that all information and recommendations, whether in relation to the Products, Services, offerings or otherwise (hereinafter “Information”), provided as part of this Win Leaf Tea Platform is correct at the time of inclusion on the Win Leaf Tea Platform, We do not guarantee the accuracy of the Information
- We make no representations or warranties as to the completeness or accuracy of Information.
- We makes no commitment to update or correct any Information appears on the Win Leaf Tea Platform.
Third Party Interaction And Links To Third Party Sites
In your use of Win Leaf Tea Platform, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or members or sponsors of Win Leaf Tea or access any other third party website linked to the Win Leaf Tea Platform. Unless otherwise stated, any such correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the applicable third party. You agree that Win Leaf Tea has no liability, obligation or responsibility for any such correspondence, purchase or promotion, access or usage of any third party website and the contract under such instances remains between you and any such third party.
Returns & Refund Policy
We are committed to providing the highest quality tea products. If you receive a damaged, defective, or incorrect product, we are happy to assist you.
Damaged, Defective or Incorrect Product
If you receive a damaged, defective, or incorrect product, please email us at customercare@winleafteas.com within 3 days of delivery along with:
- Order Number
- Clear images of the product
- Images of the package
After verification, we will either:
- Send a replacement product, or
- Approve your refund request.
Product Quality Concerns
If you have concerns regarding product quality, taste, or aroma, please contact us within 3 working days of receiving your order.
Our team will review your concern and provide an appropriate resolution.
Refund Process
If your refund request is approved, the refund will be processed within 3–7 business days after the returned product is received and inspected.
The refund amount will be credited to the original payment method used during the purchase, including UPI, Credit Card, Debit Card, Net Banking, or Wallet.
If the original payment method is unavailable or the refund cannot be processed through it, our customer support team will contact you to arrange an alternative refund method, such as a bank transfer.
Shipping charges, if applicable, are non-refundable unless the product received is damaged, defective, or incorrect.
Products must be unused, unopened, and returned in their original packaging along with the purchase invoice wherever applicable.
Shipping Policy
We aim to deliver every order safely and on time.
Processing Time
- Orders are processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Estimated Delivery Time
- Within 5 km: Delivery within 1 business day
- Within Tamil Nadu: 2–4 business days
- Other States in India: 3–7 business days
Delivery timelines are estimates and may vary depending on courier service availability, weather conditions, public holidays, or unforeseen circumstances.
Once your order is shipped, you will receive tracking details via SMS, WhatsApp, or email (where applicable).
Cancellation Policy
Orders can be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
For cancellation requests, please contact us immediately at:
Email: customercare@winleafteas.com
Phone: +91 98840 78773
Contact Us
If you have any questions regarding these Terms & Conditions, Shipping Policy, Returns, or Refunds, please contact us:
Win Leaf Tea
Email: customercare@winleafteas.com
Phone: +91 98840 78773
Website: www.winleafteas.com
